Refund policy

Returns & Refunds 🌱

We hope you love your Becoming Me box, but we understand that sometimes things change.

Change of Mind

Change-of-mind returns are accepted within 7 days of delivery, provided the Becoming Me box is:

• Unopened and unused
• In its original packaging
• In the same condition in which it was received

For hygiene, safety and product-integrity reasons, we cannot accept change-of-mind returns once the box, individual products or sealed packaging have been opened or used.

Please contact us within 7 days of receiving your order before returning your box.

Return postage for change-of-mind returns is the responsibility of the customer. Original shipping charges are non-refundable.

Once the returned box has been received and inspected, an eligible refund will be issued to the original payment method.

Damaged, Faulty or Incorrect Orders

If your box arrives damaged, contains a faulty product or you receive an incorrect item, please contact us as soon as possible with details and, where appropriate, photos so we can help resolve the issue.

Nothing in this policy excludes or limits your rights under the Australian Consumer Law. Where you are entitled to a remedy under Australian Consumer Law, those rights apply regardless of our change-of-mind return conditions.