Terms & Conditions

Last updated: September 2026

Welcome to Becoming Me. These Terms & Conditions apply when you use our website or purchase products or subscriptions from us.

By placing an order with Becoming Me, you agree to these Terms & Conditions together with our Shipping, Cancellation and Returns & Refunds policies.

1. About Becoming Me

Becoming Me provides subscription boxes designed primarily for girls and boys aged 8–12, with age-appropriate journals, activities, products, goodies and surprises exploring growing up, confidence, wellbeing and related topics.

Our content is designed to provide general educational information and encourage conversations between children and their parents or carers. It is not intended to replace professional medical, psychological or other professional advice.

Parents and carers are responsible for deciding whether the content and products included in a Becoming Me box are suitable for their child.

2. The Becoming Me Journey

Becoming Me is designed as a 12-box journey.

Every new subscriber begins with Box 1, regardless of the calendar month in which they subscribe.

For example, joining Becoming Me later in the year does not mean your child will start with a later box. Their individual Becoming Me journey will always begin at the beginning.

3. Subscription Options

We offer 3-month, 6-month and 12-month subscription options.

Pricing and any applicable subscription discounts will be clearly displayed when you place your order.

Where a subscription is paid monthly, your selected subscription discount is based on the subscription option chosen.

Subscriptions may be cancelled in accordance with our Cancellation Policy.

4. Ordering & Monthly Cut-Off

Our monthly order cut-off is the 20th of each month.

Orders placed on or before the 20th will generally have their first box shipped on the 28th of that month.

Orders placed after the 20th will begin with the following month's shipment.

Regardless of when your subscription begins, your first box will always be Box 1.

5. Shipping

Becoming Me boxes are generally shipped on the 28th of each month.

If the 28th falls on a Sunday or public holiday, boxes may be shipped on the last available business day beforehand.

Shipping dates are dispatch dates and do not guarantee that your box will be delivered on that date.

Delivery times may vary depending on your location, postal service and circumstances outside our reasonable control.

Customers are responsible for providing an accurate and complete delivery address.

6. Subscription Cancellations

We understand that circumstances change, so subscriptions may be cancelled before the end of the selected 3, 6 or 12-month subscription period.

To allow us time to order products and prepare upcoming boxes, cancellations must be received by the 20th of the month to take effect before the next box is processed.

If a cancellation is received after the 20th, the next box may already have been ordered and prepared. That box will therefore still be processed, charged and shipped, and the cancellation will take effect from the following month.

Any subscription discount already received will not be retrospectively charged back simply because a subscription is cancelled early.

Please see our full Cancellation Policy for further information.

7. Products, Goodies & Substitutions

We carefully select the products, goodies and surprises included in Becoming Me boxes.

From time to time, a particular product may become unavailable due to supplier availability, delays or other circumstances outside our control.

Where reasonably necessary, we reserve the right to substitute an item with another item that we consider to be of similar purpose, quality or value.

Images and descriptions on our website and social media are provided as accurately as possible, but box contents may occasionally vary.

8. Product Suitability

Some boxes may contain personal-care products, cosmetics, accessories, stationery, small items or other products appropriate to the theme of the box.

Parents and carers should review products before giving them to their child, particularly where their child has allergies, sensitivities or specific individual requirements.

Where products include manufacturer instructions, warnings, ingredient information or age recommendations, these should be followed.

9. Small Items

Some Becoming Me boxes may contain small items.

Parents and carers are responsible for supervising their child's use of products where appropriate and ensuring individual items are suitable for their child's age and circumstances.

10. Returns & Refunds

Change-of-mind returns are accepted within 7 days of delivery, provided the box and its contents remain unopened, unused, in their original packaging and in the same condition in which they were received.

For hygiene, safety and product-integrity reasons, we generally cannot accept change-of-mind returns where the box, individual products or sealed packaging have been opened or used.

Return postage for change-of-mind returns is the responsibility of the customer, and original shipping charges are non-refundable.

These conditions do not limit any rights you may have under Australian Consumer Law.

Please see our full Returns & Refunds Policy for further information.

11. Faulty, Damaged or Incorrect Products

If your order arrives damaged, contains a faulty product or you receive an incorrect item, please contact us as soon as reasonably possible.

We may request photographs or other information to help us understand and resolve the issue.

Where Australian Consumer Law provides you with a right to a repair, replacement, refund or other remedy, those rights will apply.

12. Pricing & Payment

All prices are displayed in Australian dollars (AUD) unless otherwise stated.

Applicable shipping charges and other costs will be displayed during checkout before you complete your purchase.

Payment must be successfully processed using one of the payment methods available through our website.

We reserve the right to correct genuine pricing or website errors. If an error affects an order you have already placed, we will contact you before proceeding where reasonably practicable.

13. Failed Subscription Payments

If a scheduled subscription payment cannot be processed, we may attempt to process the payment again or contact you to update your payment information.

We may pause or withhold shipment of a box until payment has been successfully received.

14. Promotions & Discount Codes

Promotional offers and discount codes may be subject to additional conditions, including expiry dates, minimum purchase requirements or restrictions on combining offers.

Unless otherwise stated, discounts cannot be exchanged for cash or retrospectively applied to previous purchases.

We reserve the right to refuse or cancel the use of a promotion where we reasonably believe it has been used fraudulently or contrary to the stated promotion conditions.

15. Educational Content

The journals, activities, prompts and other Becoming Me materials are intended for general educational and informational purposes.

Children develop at different rates, and not every topic will be relevant to every child at exactly the same age.

Parents and carers are encouraged to review materials and decide what is appropriate for their individual child.

Becoming Me does not provide medical, psychological, counselling or other professional healthcare services.

16. Intellectual Property

The Becoming Me name, branding, journal content, activities, written materials, designs, illustrations and other original content remain the intellectual property of Becoming Me or the relevant rights holder.

Materials supplied with your box are for personal, non-commercial use.

They may not be copied, reproduced, distributed, sold, published or used commercially without prior written permission, except where permitted by law.

17. Website Information

We aim to keep information on our website accurate and current.

Occasionally, information may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, availability or other information.

We may correct or update website information where necessary.

18. Limitation of Liability

Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded under the Australian Consumer Law.

To the extent permitted by law, Becoming Me is not responsible for losses caused by circumstances outside our reasonable control, including postal delays, supplier disruptions or incorrect information supplied by a customer.

19. Australian Consumer Law

Our products and services come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in these Terms & Conditions, our Cancellation Policy or our Returns & Refunds Policy is intended to exclude or restrict rights you have under Australian Consumer Law.

If there is any inconsistency between these Terms and a right or remedy you are entitled to under applicable law, the applicable law will prevail.

20. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our products, subscription model, website or legal obligations.

The current version will be published on our website with the date it was last updated.

Changes will not remove rights that have already arisen under applicable consumer law.

21. Contact Us

If you have questions about an order, subscription, cancellation, return or these Terms & Conditions, please contact Becoming Me using the contact details provided on our website.

We'd much rather help resolve a problem than leave you wondering what to do next. 🌱